7502 Justice Drive
Gloucester, Virginia 23061
*see Office Closings for holidays
Gloucester County Jail
Website updated by
Captain Mark Hawkins
The Emergency Communications Center (ECC) plays a vital role in the day-to-day operations of our office: the dispatchers who work here are truly our "first" First Responders. The Center is staffed twenty-four hours a day, seven days a week, and our operators are the initial contact for all incoming communications, including general information calls, telephone emergency 911 calls, and non-emergency requests for service. They are also responsible for handing the dispatching needs of the Sheriff's Office, multiple Fire and Rescue companies throughout the County, and providing assistance and coordination with the Virginia State Police. In a medical emergency, our Dispatchers are able to provide EMD (Emergency Medical Dispatching) services to callers until rescue arrives on scene. They are a vital communications link with deputies in the field: they relay information, offer support, and serve as a lifeline to those serving the community. With a population of just under 40,000 people, Gloucester keeps the Center busy. In 2016, they handled 100,002 calls for service, entered 767 orders of protection into the system, and processed 2,106 warrants.
County Sheriff’s Office is pleased to announce a new way to reach our emergency
call center: the use of Text-to-911. Through
a joint effort with TeleCommunication Systems, Inc., and various wireless
carriers, this service allows those in need of emergency help to communicate
with the dispatch center through texting, instead of placing a phone call.
The preferred and recommended way
to report an emergency remains calling 911.
However, there are unique situations where texting an emergency may make
sense, such as being unable to talk or where it would be dangerous to do so,
such as in an active shooter incident.
Like any text message, simply enter 911 as the message recipient and
type your name, your exact location, incident information, and send the text. Currently, videos and photos cannot be sent
through this service. A GPS mapping
program assists in pinpointing the location of the text.
will be able to respond back to the “caller”, just like in any text
conversation. These text 911 events are
treated with the same priority as standard 911 calls, and dispatchers are
trained to respond just as if there was an emergency caller on the line. Currently, the Gloucester County text-to-911 system
is confirmed to work with Verizon, AT&T, Cricket, and Comcast: deployment
is in progress with Sprint but they are not yet confirmed to be operational. T-Mobile has also been made aware of our new
program, but they too are not yet enabled.
For more information about the capabilities of the Text-to-911 system, please
contact Dispatch Center Supervisor Liz Simmons at
County Office Building One
6467 Main Street
Gloucester, Virginia 23061
Monday - Friday *see Office Closings for holidays
8:00 AM - 4:30 PM *see department's website for exceptions
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