The water coming out of my faucet is discolored. What could be happening?

County water may become discolored when situations arise such as water main breaks, water line repairs, construction or a fire in your area. These situations increase the speed of water in the water main, thereby agitating sediments that can discolor the water. Do not become alarmed if your water appears discolored. It is highly recommended that you not use the water or do laundry for 2 to 3 hours; this should give the sediment time to settle. Then you should run your faucets into the bathtub or kitchen sink for about 5 minutes to make sure the water is clear. If the water does not clear up, call our Customer Service Office at 804-693-4044, Monday through Friday, from 8 a.m. to 4:30 p.m. or 804-693-3890 nights, weekends and holidays.

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1. How and where do I sign up for service?
2. Who do I call with questions regarding my bill?
3. When are the bills due?
4. How often will I receive a bill?
5. Where can I pay my bill?
6. Does the County add fluoride to the water?
7. Can I eliminate the chlorine odor?
8. What methods of payment are acceptable?
9. Can I pay my bill in advance?
10. Why does my water sometimes smell and taste "funny"?
11. What causes my water to have a white, milky appearance?
12. Can I plant trees, shrubs, etc. near the water and sewer lines?
13. The water coming out of my faucet is discolored. What could be happening?
14. What should I do if my meter box becomes damaged?
15. What do I do in case of a sewer emergency?