Gloucester County Utilities personnel are on call twenty-four hours a day, seven days a week, to respond to sewer line blockages and overflows. Call the Customer Service Office weekdays from 8 a.m. to 4:30 p.m. at 804-693-4044 or after hours, weekends and holidays call 804-693-3890 so a Utilities technician can be dispatched. The County does not pay for damages caused by sewer emergencies unless the backup is due to negligence on the County's part.
As most homeowner's insurance policies do not pay for sewer backups, you may have to pay yourself. There is no charge for this service and it may save you a plumber's bill if the problem is within the County's lines. To prevent sewer backups, do not place grease in any form, diapers, rags or other objects down any drain or toilet; instruct your children not to throw trash/debris down manholes, and check your trees as tree roots could block your sewer lateral.